Customer Strategy
The PSU has a wide variety of customers due to its very diverse nature. These range from:
- Designers and project managers within the directorate seeking project related advice.
- Frontline services staff
- Estates surveying team seeking advice on BS matters i.e. Party wall matters, dilapidations, building condition.
- External Consultants seeking guidance on University standard specification and general client requirements
- Contractors
- Building Users
- University staff
- Finance directorate – providing Trac/Fec advice and data
- Disability Support Office – we provide advice on DDA compliance and required adaptations. Manage the Disabled Go initiative.
- Implementation office – provide property data at room level as single point of truth
In order to obtain feedback as to our customers views of the services we supply it is intended that various arrangements are put in place whereby feedback can be obtained.
Where a service is provided as part of a construction project a specific questionnaire will be issued to key customers. Where a service is provided on an ongoing basis customers will be consulted periodically dependant upon the amount of business conducted.
In addition it is also intended to hold best value reviews with major clients in order to forge closer relationships.